Privacy Policy

Effective Date: 03/06/2022
Website: www.fieldcoolersafrica.co.za
Contact Email: infofieldcoolers@gmail.com

At Fieldcooler Africa, we are committed to protecting your privacy and ensuring that your personal information is collected and used lawfully, transparently, and securely, in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

1. Information We Collect

We may collect the following personal information when you use our website or place an order:

Full name and surname
Email address
Contact number
Delivery and billing address
Payment-related information (processed securely by third-party payment gateways)
IP address and browser information for website analytics

2. How We Use Your Information

Your personal information is used to:

Process and fulfil orders
Arrange delivery of products
Communicate with you regarding your order or enquiries
Improve our website, services, and customer experience
Comply with legal and regulatory requirements

3. Sharing of Information

We do not sell, rent, or trade your personal information.
Your information may only be shared with:

Courier and delivery partners for order fulfilment
Payment service providers to securely process transactions
Service providers assisting with website hosting and analytics

All third parties are required to keep your information secure and confidential.

4. Data Security

We take reasonable technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, disclosure, or destruction.

While we strive to protect your information, no online transmission is completely secure, and we cannot guarantee absolute security.

5. Cookies

Our website uses cookies to:

Enhance user experience
Track website performance and usage
Enable essential website functionality

You may disable cookies through your browser settings; however, this may affect website functionality.

6. Your Rights

You have the right to:

Request access to the personal information we hold about you
Request correction or deletion of your personal information
Withdraw consent where applicable

To exercise these rights, please contact us at infofieldcoolers@gmail.com.

7. Retention of Information

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

8. Changes to This Policy

Fieldcooler Africa reserves the right to update or amend this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date.

9. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at:
infofieldcoolers@gmail.com